Tag: Phone

Note! Before Removing CallSling Integration

Removing the integration to CallSling is and simple process. Removing the CallSling integration will remove any call data from your account. If you add the integration back into Lead Generated it will only pull in the 200 most recent calls from your account.

Before removing the integration be sure to check if the problem can be fixed by enabling or editing the mapping of your CallSling account. For more information on this process please read this guide: Edit CallSling Mapping

Reasons to Remove CallSling

There are two primary reasons you may want to remove this integration.

1. First, the obvious one, you are no longer using CallSling.
2. Another scenario to remove this CallSling integration is if you are experiencing syncing issues with your account. You can remove the connection and then re-add the account. It should not be necessary to remove the integration every time you add a new company to your CallSling account as Lead Generated should automatically pick up the new company.

 

Steps To Remove CallSling Integration

1. Expand Settings from the left side navigation.
2. Select integrations.
3. Select “Integration Details” from within the CallSling box on the Integrations page.
4. In the top right corner select the remove integration button and click confirm.

What is CallSling Mapping?

CallSling Mapping is the process of associating the companies within your CallSling account with a company within your Lead Generated account.

When do I need to do this?

Depending on how you created your company within Lead Generated you may not have ever need to do this step. If you skipped the company creation wizard that walks you through the various connections you will need to create the association between CallSling and your Lead Generated company manually.

Steps: Edit CallSling Mapping

1. Click Settings on the left navigation to expand the menu.
2. Select Integrations.
3. Select integration details from the CallSling box on the integrations page.
4.  In the top right corner select the “Edit Companies Mapping” button.
5. Use the select box from the right to choose your company within Lead Generated that lines up with the company listed on the left side from your CallSling Account.
6. Select the “Enabled” checkbox next to the company to enable bringing the calls from your CallSling account.
7. Click Submit to update the mapping of the companies.

 

Understanding the Edit Mapping Screen

The list of companies on the left side is the companies that our system has found from your CallSling account.

New CallSling Company

Your company should automatically be listed within your Lead Generated account as our system syncs with CallSling. So as you create new CallSling companies they are added to the list of companies on the left side. For each new company you create within CallSling  you will need to let our system know which Lead Generated company it is associated with.

1. Find your new company on the list of CallSling companies
2. On the left side and select the associated company in the select box from the right side.
3. Check the checkbox next to the company to enable bringing in the calls.
4. Click the button in the bottom right corner to finalize the connection.

My CallSling Company Is Not Here

If you have created a new company in your CallSling account that is not showing within Lead Generated please contact our support through our ticketing system here: Submit ticket. Alternatively, you may try removing your CallSling integration. Please read this guide before attempting to remove the integration.